Delivery and Returns
Your Stif order will be despatched within 1 working day of receipt. We aim to dispatch orders with items not in stock within 2-3 working days.
Once we have despatched your order it is taken care of by our friends at Royal Mail or Fedex couriers.
UK orders over £30 qualify for our FREE delivery service*. Orders under £30 will be subject to a £3 delivery charge. Orders are sent using Royal Mail's 1st Class Delivery Service, with the exception of bikes & bulky items which are sent via Fedex.
*Orders shipping to Northern Ireland via Courier will be subject to a delivery charge, we will be in touch upon receiving your order to discuss your delivery charge or you can Contact Us to discuss pricing prior to ordering.
The Royal Mail 1st Class Service is usually delivered within 1-3 working days of despatch. Orders over £30 will be sent using Royal Mail 1st Class Recorded Delivery meaning a signature will be required on delivery.
Upon receiving your bike order our team will work out the quickest possible way to have your bike checked by our mechanics and boxed for delivery with Fedex. We will then contact you to arrange a specific day for your bike to be delivered to you.
Bikes usually take approximately 5-7 days from ordering to delivery.
International Orders are sent using Royal Mail 1st Class International Signed For Delivery. These items are usually delivered within 3-7 working days of despatch.
All International order postage costs are an estimate. If the estimate is correct your order will be shipped immediately. If the postage estimate won't cover your delivery we will contact you with a postage quote.
Please note that all orders purchased through Finance must be delivered to your billing address.Undelivered Items
If your UK order was sent via a Royal Mail Recorded or Fedex service and nobody was able to sign for it, you will have been left an attempted delivery slip with contact details to either re-arrange delivery for another day or the option to pick your order up from your local depot.
Royal Mail can occasionally take longer to deliver than their quoted times. Royal Mail quote 1-3 working days for 1st Class Delivery in the UK and 3-7 Days for International orders. Items are not classed as lost until 15 working days from dispatch for UK orders and 31 working days for International Orders.
If your order is delayed please Contact Us for further info.
Please note Santa Cruz products can only be shipped within the UK and Ireland
At Stif we pride ourselves on our superb customer service and here is a typical example of our commitment to you, our customer.
If you make a purchase from Stif and upon receipt of the goods decide you have the wrong size, you don't like the colour, or you've just changed your mind, you can have a replacement or a full refund...your choice. So here's the deal. If you buy something from us and later decide you made a mistake, it's simple. Return the goods, unused, in the original packaging and within ten days for a full refund or replacement. Under these circumstances we cannot refund any postage charges. DVD's, Videos or food products must have the original seals intact and we cannot accept any returns of underwear.
Damaged / Incorrect Goods
In the event of you receiving goods which have been damaged in the post or that have been sent to you inncorrectly, the goods may be returned (with the original packaging in the case of damaged goods), within 14 days, and you will receive a full refund of the cost of the goods plus your return postage charges.
In cases where a product develops a fault, you should notify us as soon as possible. You must then return the faulty item to us for inspection at your own expense. You should use an insured delivery service and obtain proof of posting in case of loss or damage en route to us. When we receive the product we will inspect it and decide how best to assist you. In some cases we will fix the problem ourselves, but in most cases we will return the item to our supplier on your behalf.
When returning goods we advise you to return products by recorded delivery as we cannot accept responsibility for items lost in the post.
Please make sure you fill in and include your returns form, which you can download here. This will enable us to take care of your request in the quickest possible time.
Please send all returns to the following address
New York Mills
Christmas Time: During the festive period we appreciate that products are purchased well in advance of their receipt. To this end our returns policy at this time of year is somewhat more flexible. All we ask is that the products are returned as soon as possible after the festive holidays for exchange.
The Stif returns procedure does not affect your statutory rights as a consumer.
If you've got a question, please call the shop on 01423 780 738 or email our sales team.