Delivery and Returns

Stif Cycles offer FREE delivery to any UK mainland address. Our FREE saver delivery is sent via Royal Mails 2nd class service. If you need your parcel by a specific time we offer upgrades or alternatively please contact us.

For larger items, we use FedEx Parcel Distribution Service, if you decide to go for this option you will need to be in to sign for your goods.

All in stock items ordered before 3pm Monday-Friday will be despatched the same day. *
*excludes some bikes and bulky items

Delivery

Shipping for all Mainland UK orders is free including bikes and frames. Overseas delivery is worked out differently for each order based on the weight and size. For more info please put something into your basket to see an estimated delivery charge or get in touch.

All in stock items ordered before 3pm will be priority despatched for next day delivery*

We use Royal Mail's 1st Class Recorded delivery service for most orders, so you'll need to be in to sign for your goods. For larger items, we use FedEx Parcel Distribution Service, again you'll need to sign for them.

We will deliver goods to an address other than the credit card address, although we may require further details from you.
*excludes some bikes and bulky items

Please note Santa Cruz products can only be shipped within the UK and Ireland

Returns

At Stif we pride ourselves on our superb customer service and here is a typical example of our commitment to you, our customer.

If you make a purchase from Stif and upon receipt of the goods decide you have the wrong size, you don't like the colour, or you've just changed your mind, you can have a replacement or a full refund...your choice. So here's the deal. If you buy something from us and later decide you made a mistake, it's simple. Return the goods, unused, in the original packaging and within ten days for a full refund or replacement. Under these circumstances we cannot refund any postage charges. DVD's, Videos or food products must have the original seals intact and we cannot accept any returns of underwear.

Faulty or Damaged Goods - In the event of you receiving goods which are of an unsatisfactory quality, the goods may be returned (with the original packaging in the case of damaged goods), within 14 days, and you will receive a full refund of the cost of the goods plus all postal charges.

When we have processed the returned goods and your card has been credited, we will confirm this via email.

When returning goods we advise you to return products by recorded delivery as we cannot accept responsibility for items lost in the post.

Christmas Time: During the festive period we appreciate that products are purchased well in advance of their receipt. To this end our returns policy at this time of year is somewhat more flexible. All we ask is that the products are returned as soon as possible after the festive holidays for exchange.

The Stif returns procedure does not affect your statutory rights as a consumer.

If you've got a question, please call the shop on 01423 780 738 or email our sales team.

All returns must be sent to:
Returns Department
Stif Cycles
The Beech
New York Mills
Summerbridge
Nr Harrogate
HG3 4LA