Delivery |
We use Royal Mail's 1st Class Recorded delivery service, so you'll need to be in to sign for your goods. For larger items, we use ANC Express Parcel Distribution Service, again you'll need to sign for them.
We will deliver goods to an address other than the credit card address, although we may require further details from you.
We charge £3.00 for delivery in the UK, £9.00 for bulky items and £20.00 for bikes. The £9.00 and £20.00 delivery charges are clearly displayed next to all items which incur this charge. Overseas delivery is charged from £15.00 (£40.00 for bikes)
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Returns |
At Stif we pride ourselves on our superb customer service and here is a typical example of our commitment to you, our customer.
If you make a purchase from Stif and upon receipt of the goods decide you have the wrong size, you don’t like the colour, or you’ve just changed your mind, you can have a replacement or a full refund...your choice. So here's the deal. If you buy something from us and later decide you made a mistake, it's simple. Return the goods, unused, in the original packaging and within ten days for a full refund or replacement. Under these circumstances we cannot refund any postage charges. DVD’s, Videos or food products must have the original seals intact for obvious reasons.
Faulty or Damaged Goods - In the event of you receiving goods which are of an unsatisfactory quality, the goods may be returned (with the original packaging in the case of damaged goods), within 14 days, and you will receive a full refund of the cost of the goods plus all postal charges.
When we have processed the returned goods and your card has been credited, we will confirm this via email.
When returning goods we advise you to return products by recorded delivery as we cannot accept responsibility for items lost in the post.
Christmas Time: During the festive period we appreciate that products are purchased well in advance of their receipt. To this end our returns policy at this time of year is somewhat more flexible. All we ask is that the products are returned as soon as possible after the festive holidays for exchange.
The Stif returns procedure does not affect your statutory rights as a consumer.
If you've got a question, please call the shop on 0113 225 1111 or email Andrew Barker or Mike Gate
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