Delivery and Returns
Royal Mail Tracked service provides delivery updates via both Email and SMS. You can also track your orders location at www.royalmail.com/track-your-item
We now use Royal Mail 48 or 24 hour tracked delivery for most orders (We'll use FedEx for the bigger items as well as liquid and pressurised items). Non Fed-Ex orders over £40 will be delivered free by Royal Mail 48 Tracked, spend over £99.99 for free delivery by Royal Mail 24 Tracked or FedEx 24 Hour. For orders under £99.99 you can upgrade to next working day delivery for only £1 extra.
Orders under £40
Royal Mail 48 Tracked: £2.50
Royal Mail 24 Tracked: £3.50
Royal Mail 48 Tracked: FREE
Royal Mail 24 Tracked: £1.00
Royal Mail 24 Tracked: FREE
FedEx 24 Hour: FREE
*Orders shipping to Northern Ireland via Courier will be subject to a delivery charge, we will be in touch upon receiving your order to discuss your delivery charge or you can Contact Us to discuss pricing prior to ordering. Please note that Royal Mail Tracked is not a guaranteed service but 97% of orders are delivered on time.
Whilst we try to hold good general stock of Santa Cruz, Niner, Orange, Juliana products, these premium brands are always in very high demand and your order may be subject to varying lead times accordingly. This also includes the brands Zerode and Bos.
Please call us for more details.
International Orders are sent using Royal Mail International Tracked Delivery. These items are usually delivered within 3-7 working days of despatch.
All International order postage costs are an estimate. If the estimate is correct your order will be shipped immediately. If the postage estimate won't cover your delivery we will contact you with a postage quote.
Where the finance option is used for mail order purchases, the goods must be delivered to the customer’s home as per the credit agreement. Goods sold in this way cannot be subsequently collected in-store or delivered to any address other than that shown as the current address on the credit agreement. Goods can only be delivered to the person named on the agreement or a family member of that person.
If your UK order was sent via a Royal Mail or Fedex service and nobody was able to sign for it, you will have been left an attempted delivery slip with contact details to either re-arrange delivery for another day or the option to pick your order up from your local depot.
Royal Mail can occasionally take longer to deliver than their quoted times. Royal Mail does not class items as lost until 10 working days after expected delivery in the UK, 20 working days for Europe and 25 working days for the rest of the world. If your order is delayed please Contact Us for assistance.
Please note Santa Cruz products can only be shipped within the UK
At Stif Mountain Bikes we pride ourselves on our superb customer service and here is a typical example of our commitment to you, our customer.
If you make a purchase from Stif Mountain Bikes and upon receipt of the goods decide you have the wrong size, you don't like the colour, or you've just changed your mind, you can have a replacement or a full refund...your choice. So here's the deal. If you buy something from us and later decide you made a mistake, it's simple. Return the goods, unused, in the original packaging and within 30 days for a full refund or replacement. Under these circumstances we cannot refund any postage charges. DVD's, Videos or food products must have the original seals intact and we cannot accept any returns of underwear.
Damaged / Incorrect Goods
In the event of you receiving goods which have been damaged in the post or that have been sent to you inncorrectly, the goods may be returned (with the original packaging in the case of damaged goods), within 30 days, and you will receive a full refund of the cost of the goods plus your return postage charges.
In cases where a product develops a fault, you should notify us as soon as possible. You must then return the faulty item to us for inspection at your own expense. You should use an insured delivery service and obtain proof of posting in case of loss or damage en route to us. When we receive the product we will inspect it and decide how best to assist you. In some cases we will fix the problem ourselves, but in most cases we will return the item to our supplier on your behalf.
When returning goods we advise you to return products by recorded delivery as we cannot accept responsibility for items lost in the post.
Please make sure you fill in and include your returns form, which you can download here. This will enable us to take care of your request in the quickest possible time.
Please send all returns to the following address -
Stif Mountain Bikes
New York Mills
The Stif Mountain Bikes returns procedure does not affect your statutory rights as a consumer.
If you've got a question, please call the shop on 01423 780 738 or email our sales team.